Terms & conditions
About the company
Sinful.eu is owned and managed by Mcompany ApS
Company registration number. CVR: DK32887848
Formal address (not returns):
Sinful ApS / Mcompany ApS
Søren Nymarks Vej 1C
Tel.: +45 70777070
All displayed product prices at Sinful.eu are including VAT, but excluding shipping costs. All products are marked at today’s prices.
When you shop at Sinful.eu, agreements are concluded in English.
Sinful accepts payment via:
- VISA, Mastercard and Maestro
The amount will not be charged to your card until the order is shipped.
When you shop at our website, we only save the information needed to deliver the ordered product. It is not possible for us to pass on credit card details or charge an amount several times. You can find information about online shopping in the EU here.
Cancellation and return policy
As a European consumer, you have the right to cancel your online purchase within 14 days, but with Sinful you have up to 365 days to return purchased items.
365-day limited return policy
With us you may return your purchase for up to 365 days. It is a limited right of return, which means that you can return a product if it is of the same quality, quantity and condition as when you received it. This means that things such as edibles, lubricants, batteries etc. should be returned unopened within their expiry date. In addition, the product as well as its packaging need to be returned in the same condition as when you received them.
The original packaging needs to be sent in an undamaged condition.
*For hygienic reasons, the right to return intimate products will not apply if the packaging has been opened. In other words, you will lose the right to return the item if you break the seal on the packaging, which then for health or hygiene reasons is not suitable for return. Products that are not for intimate use may have been unpacked, if you can return them in the same condition you received them in. You lose the right to return the product if you have used it in a way that obviously reduces the value of the product significantly.
If the product (intimate products excluded) was opened or tried, aside from what was described above, we consider it used. This means that when the product is returned, only a portion of or none of the purchase price will be refunded, depending on the commercial value. This means that you may try on lingerie, as long as the product is returned in the same condition and packaging as you received it in.
When you return your purchase, you will be refunded the amount you paid us. In the case of depreciation which you are liable for, the purchase amount will be reduced. If you use your 14-day standard cancellation right, we will refund the purchase amount within 14 days. The refund will be made with the same method of payment you used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned product. You should always ask for a receipt when you hand over a package to be returned to us, as it serves as proof of return.
If you are unsure how to exert your cancellation right or right of return, please contact customer service:
Phone: +45 70 77 70 70
In accordance with EU regulation, Sinful offers a 2-year guarantee involving extensive defects discovered through normal use of the product. This means that you can either get the product repaired or replaced, or you can get a reduction in price, depending on the specific situation.
The guarantee does not cover defects, damages or wear and tear directly or indirectly resulting from misuse, lack of maintenance, violence or tampering.
Sinful must be notified of any complaints within reasonable time after the flaw or defect has been discovered or should have been discovered. Please contact customer service and submit image or video documentation of the flaw or defect. We will then get back to you with further instructions.
If you discover any flaws or deficiencies regarding a product, you need to inform us that you wish to complain about it no later than 2 years after receiving the item. However, you must notify us that you wish to make a complaint as soon as possible, and no later than 2 months after discovering the flaw/deficiency.
Note that your basic right to a claim is to have the purchased item that you have complained about replaced with a corresponding product.
In case of flaws, defects or missing deliveries, please contact:
Tel.: +45 70777070
Axel Kiers Vej 3
Sinful will not accept cash on delivery/carriage forward packages, and we do not offer return labels. You are thus liable for shipping when returning purchases.
Sinful will organise delivery to the recipient on the earliest possible date requested in the order. Please see our page for delivery details. On-time delivery is, however, dependent on the delivery service. If delays should arise with the delivery service company, this will delay the delivery in relation to the requested delivery date accordingly. Please note that delivery times may vary depending on local and temporary conditions.
In case of very delayed (several days) or defaulted deliveries, Sinful will send you a new delivery without charge.
If you shop for more than €100, we offer free shipping to a parcel shop or depot.
Price and delivery times for shipments abroad vary depending on your country of residence. Please see our Shipping Options page for more information. The price is determined by the weight of the products you order and will be stated on the check-out page. Delivery times depend on your chosen delivery service and country of residence. Please see the Shipping Options page for details.
Keep in mind that you as a consumer have the right to cancel a purchase and have the purchase amount returned to you in case of delayed delivery. According to EU regulation, delivery must take place no later than 30 days after placing an order, unless other arrangements have been agreed upon. This goes for both physical and online shops. If you wish to cancel your purchase due to delayed delivery, you have the right to have your money returned to you within 14 days.
There may be delays due to things like entry inwards which Sinful cannot be held responsible for.
Avenues of complaint
Any complaint about a product or service purchased with us may be submitted to the European Commission’s Online Dispute Resolution Platform, or you can contact your local office of the European Consumer Centres Network, which you can find here. You may file your complaint via http://ec.europa.eu/odr.
The European Commission’s Online Dispute Resolution Platform can be used to directly submit an online complaint, or you can find a local consumer centre to seek advice. This is particularly relevant if you are a consumer resident in another EU country.
Complaints are submitted via http://ec.europa.eu/odr.
When submitting a complaint, you must enter our email address email@example.com.
In case of dispute, Sinful will follow the ruling of the Competition and Consumer Authority.
The latest update to the terms and conditions was made 13 August 2020.
Standard Cancellation Form
(Complete and return this form only if you wish to exert your right to cancel your order)
Axel Kiers Vej 3
I hereby declare that I wish to exert my right to cancellation applicable in connection with my agreement for the following products/services:
Ordered on the: _______________________________ Received on the: _______________________________
Name of Consumer: ______________________________________________________________________
Address of Consumer: ___________________________________________________________________
Signature of Consumer: _________________________________________ Date: _________________
(only if the content of the form is communicated on paper)