Terms & Conditions

About the company

Sinful.eu is owned and managed by SINFUL ApS
Company registration number. CVR: DK32887848

Address:

SINFUL ApS /MCOMPANY ApS
Søren Nymarks Vej 1C
8270 Højbjerg
Denmark
Tel.: +45 70777070

All displayed product prices at Sinful.eu are inclusive of VAT but exclusive of shipping costs. All products are marked at today’s prices.

When you shop at Sinful.eu, agreements are concluded in English.

Payments

Sinful accepts payment via:
- VISA, Mastercard and Maestro

The amount will not be charged to your card until the order is shipped.

When you shop at our website, we only save the information needed to deliver the ordered product. It is not possible for us to pass on credit card details or charge an amount several times. You can find information about online shopping in the EU here

We use cookies e.g. to give you a better purchase experience, and we are obligated to ensure that your information is secure. Read more about our use of cookies here.

Right of return

As a consumer you have the right to cancel your online purchase within 14 days, but with Sinful you have up to 365 days to return puchased items.

365 days limited right of return

With us you may return your purchase for up to 365 days. It is a limited right of return. This means that after agreeing so with our customer service, you may return the product, and that it should be of the same quality, quantity and condition, as when you received it. This means that amongst others, food products, lubricants, batteries ect. should be returned unopened within it’s expiry date. In addition, the product and its packaging need to be returned in the same condition you received it in.

The original packaging needs to be sent in an undamaged condition.

*For hygienic reasons, the right to return intimate products will not apply if the packaging has been opened. In other words, you will lose the right to return the item if you break the seal on the packaging, which then for health or hygiene reasons is not suitable to return.

Products that are not for intimate use may have been unpacked, if you can return them in the same condition you received them. You lose the right to return the product if you have used it in a way that obviously reduces the value of the product significantly.

Condition of the product when returned

If the product (intimate products excluded) was opened or tried, aside from what was described above, we consider it used. This means that when the product is returned, only a portion or none of the purchase price will be refunded, depending on the commercial value. This means that you may try on lingerie, as long as the product is returned in the same condition and packaging as you received it.

Refund of purchase amount

When you return your purchase you will be refunded the amount you paid us. In the case of depreciation which you are liable for, the purchase amount will be reduced. If you use your right to return, we will refund the purchase amount without undue delay and within 14 days. The refund will be made with the same method of payment you used for the original transaction, unless otherwise agreed.

We may withhold the refund until we have received the returned product.

If you wish to return your purchase, you need to contact Sinful:

Mail: service@sinful.eu.

Phone: +45 70 77 70 70.

Adsress: MCOMPANY ApS, Axel Kiers Vej 3, 8270 Højbjerg, Denmark.

Return the product to:

MCOMPANY ApS, Axel Kiers Vej 3, 8270 Højbjerg, Denmark.

Sinful will not accept carriage forward packages. You are thus liable for shipping when returning purchases.

Claims

In accordance with EU regulation, Sinful offers a 2-year guarantee involving extensive defects discovered through normal use of the product. This means that you can either get the product repaired or replaced, or you can get a refund or reduction in price, depending on the specific situation.

The guarantee does not cover defects, damages or wear and tear directly or indirectly resulting from misuse, lack of maintenance, violence, or tampering.

Complaints about flaws and defects must be communicated to Sinful within reasonable time after the flaw or defect was discovered or should have been discovered. If the complaint is justified, we shall refund your (reasonable) shipping costs. The product must always be returned in proper packaging. Remember to get a receipt for shipment so that we can refund your shipping costs.

If you discover any flaws or deficiancies regarding a product, you need to inform us that you wish to complain about it no later than 2 years after receiving the item. However, you must notify us that you wish to make a complaint as soon as possible, and no later than 2 months after discovering the flaw/deficiency.

In case of flaws, defects or missing deliveries, please contact:

Email: service@sinful.eu. Tel.: +45 70777070. Address: MCOMPANY ApS, Axel Kiers Vej 3, 8270 Højbjerg, Denmark.

Please note that Sinful does not accept parcels sent cash on delivery.

In case of agreed discounts, returned products or prepaid products which are cancelled before shipment, a full or partial refund of the purchase price shall be made. Refunds are normally made by repayment to your credit card or in special cases by bank transfer. To be able to to this, Sinful will need your bank account details.

Privacy Policy

No personal information registered at Sinful.eu shall at any time be passed on, sold or made available to third parties. All information is stored securely and is accessible only to trusted employees of Sinful ApS.

In accordance with GDPR requirements from 1 January 2019, we also encrypt all emails containing sensitive personal information using TLS 1.2 or newer. This includes order confirmation emails. You can read more about encryption of emails here.

App. 14 days after making your purchase at Sinful.eu, you will receive an email inviting you to review the product(s) you’ve bought at Sinful.eu. Submitting a review is completely voluntary. In connection with submission of a review, you may choose a random name, and the stated address will only be used to contact the winner of “Review of the Month” which is rewarded with a Sinful gift certificate worth €60.

To be able to enter into a purchase agreement with us, we need the following information from you:
Name, address, phone number and email address.

You personal details will be registered and passed on in order for us to be able to deliver your order. In addition, we use cookies to e.g. be able to provide a better purchase experience, and we are obligated to ensure that your information stays safe. Read more about our use of cookies here.

The IP address from which any purchases are made will also be registered. The information is normally not used but can be used in any police investigation. The IP address is stored as long as necessary in relation to any ongoing police investigation. Any false orders will be reported to the police!

The data controller for https://www.sinful.eu is SINFUL ApS. The CEO and employees of SINFUL ApS has access to the information recorded about you. If you are registered with SINFUL ApS you always have the right to object to the registration. You also have the right to inspect the information registered about you. These are your rights according to the General Data Protection Regulation in the EU. If you have any inquiries on this matter, please contact SINFUL ApS via email service@sinful.eu.

Delivery

Sinful will organise delivery to the recipient on the earliest possible date requested in the order. Please see our Shipping Options page for delivery details. On time delivery is, however, dependent on the delivery service. If delays should arise with the delivery service company, this will delay the delivery in relation to the requested delivery date accordingly. Please note that delivery times may vary depending on local and temporary conditions.

In case of very delayed (several days) or defaulted deliveries, Sinful will send you a new delivery without charge.

If you shop for more than €100, we offer free shipping to parcel shop or depot.

Price and delivery times for shipments abroad vary depending on your country of residence. Please see our Shipping Options page for more information. The price is determined by the weight of the products you order and will be stated on the check-out page. Delivery times depend on your chosen delivery service and country of residence. Please see Shipping Options for details.

Keep in mind that you as a consumer have the right to cancel a purchase and have the purchase amount returned to you in case of delayed delivery. According to EU regulation, delivery must take place no later than 30 days after placing an order, unless other arrangements have been agreed upon. This goes for both physical and online shops. If you wish to cancel your purchase due to delayed delivery, you have the right to have your money returned to your within 14 days.

There may be delays due to e.g. entry inwards which Sinful cannot be held responsible for.

Avenues of complaint

Any complaint about a product or service purchased with us may be submitted to the European Commission’s Online Dispute Resolution platform, or you can contact your local office of the European Consumer Centres Network, which you can find here. You may file your complaint via http://ec.europa.eu/odr.

The EU Commission online complaint portal can be used to submit an online complaint directly, or you can find a local consumer centre to seek advice. This is particularly relevant if you are a consumer resident in another EU country.

Complaints are submitted via http://ec.europa.eu/odr.

When submitting a complaint, you must enter our email address service@sinful.eu.

In case of dispute, Sinful will follow the ruling of the National Consumer Agency.

The latest update to the terms and conditions was made 10th December 2018

Standard Cancellation Form

(Complete and return this form only if you wish to exert your right to cancel your order)

to:

Sinful ApS
Axel Kiers Vej 3
8270 Højbjerg
Denmark

Email: service@sinful.eu

I hereby declare that I wish to exert my cancellation right applicable in connection with my agreement to buy the following products/services:

__________________________________________________________________________________

Ordered on the: _______________________________ Received on the: _______________________________

Name of Consumer: ______________________________________________________________________

Address of Consumer: ___________________________________________________________________

Signature of Consumer: _________________________________________ Date: _________________

(only if the content of the form is communicated on paper)