How do I get my product to work?

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How do I return a product?

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What is your return policy?

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How do I cancel my order?

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Get tips on how to get started and maintain your sex toys, how to fix common problems as well as how to return defect products. Read more...

You can return your unopened package or a single, unused product. Read more...

With us you do not only have the standard 14-day cancellation rigth, but also a limited right of return for up to 365 days. Read more...

If you wish to cancel an order just placed in our shop, you may do so before we have packed it. Read more...