Tips to help you get started with your product
Below are a few tips on what to do if you have trouble getting your product to work. And remember: We are always ready to help you.
Always check the following when using your product for the first time:
If the product runs on batteries
- Are the batteries turned the correct way?
- If they are not included with your product, then you need to purchase and place the correct batteries in the product.
- If the batteries are included, there is often a small piece of paper or plastic strip between the battery and battery compartment that prevents it from losing power before you use it. That strip needs to be removed before the product will work.
- Rechargeable products often have a separate remote control that needs batteries for the product itself to work.
If the product is rechargeable
Have you fully charged the product? As a rule, rechargeable products need to be charged completely before you can use them for the first time.
Does the product have a keylock?
Check the included manual for the product to see whether it has a keylock. It can be turned on by default and needs to turned off before you can use the product.
You can help extend the life-span of your sex toy by regularly cleaning and maintaining it. With most products it is a good idea to clean it with warm water and a sex toy cleaner each time you use it. This also ensures good hygiene.
For most products it is recommended to use lubricant, and for some it is necessary in order to avoid ruining the material. It is generally important to make sure the lubricant is compatible with the material of the sex toy before use.
Products made from a material that imitates real skin, e.g. TPE, need to be maintained with a powder to preserve the material’s soft surface.
Remember to check the products’ manual or read the details on the product page here in the shop to see whether there is something special you need to do to maintain the sex toy.
Older sex toys
When you have received happiness and satisfaction out of your sex toy for a while, it sometimes needs a little first aid help to get started again.
Have you tried changing the batteries in your product?
Oftentimes the product will work again if you try with new and fresh batteries.
Are the batteries turned the correct way?
Many products will either work sporadically or not at all if the batteries are turned the incorrect way. Try and turn the batteries the other direction.
Have you tried charging your product for a minimum of 12 hours?
If your product is rechargeable and doesn’t want to turn on, it could be a good idea to try charging it for 12 hours. This applies to both brand new and unused products, but also toys that worked optimally before.
Have you turned off the keylock?
If your product is rechargeable, there is often a form of keylock that needs to be deactivated before the product can work. How to do so will be written in the included product manual.
My sex toy still won’t work
If none of the above has helped fix your problem, then we are ready to help you. Contact us.
Sinful provides 24 months of right to complain in accordance with the Sales Law. The warranty does not cover errors, damage or wear caused directly or indirectly as a result of improper operating, lack of maintenance, misuse or unauthorised intervention. See our terms and conditions.